Refund Policy
Effective Date: 06-02-2025
1. Overview
At Musicyrics Group, we strive to provide high-quality services to our customers. If you are not satisfied with your purchase, we offer a refund policy under specific conditions outlined below.
2. Eligibility for Refund
Refunds are applicable under the following conditions:
- The service purchased is not delivered as promised.
- A technical error prevents access to the service.
- A duplicate transaction was made due to a payment processing error.
3. Non-Refundable Items
Certain services and products are non-refundable, including but not limited to:
- Digital products or downloadable content once accessed.
- Completed services or consultations.
- Custom or personalized work that has already commenced.
4. Refund Process
To request a refund, please follow these steps:
- Contact our support team at suport@musicyrics.com with your order details.
- Provide a valid reason for your refund request.
- If approved, refunds will be processed within 10 to 15 days and credited to the original payment method.
5. Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your credit card company (it may take some time for the refund to be officially posted).
- If you still have not received your refund, contact us at refund@musicyrics.com.
6. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.
7. Contact Us
For any questions regarding this Refund Policy, please contact us:
📧 Email: group@musicyrics.com
🌍 Website: https://www.musicyrics.com/